First Rate Roofing
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Legal

Privacy Policy

How we handle and protect your personal information.

Last updated: 1 September 2026

Introduction

First Rate Roofing is committed to protecting your privacy. This policy explains what personal data we collect when you use our website or get in touch, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read it carefully so you understand our approach to your information.

Who we are

This website is operated by First Rate Roofing Services Ltd, trading as First Rate Roofing. We are the data controller responsible for your personal data. You can contact us using the details below.

What data we collect

We only collect the information we need to respond to your enquiry and provide our roofing services. Depending on how you interact with us, this may include:

  • Your name
  • Your email address
  • Your telephone number
  • Your postcode or property address
  • The details of your enquiry, including any information you choose to share about your roof or the work you need
  • Technical and usage data collected through cookies and analytics, such as your device type, browser, approximate location and how you use our website

We collect this data directly from you when you complete a form, email us or call us, and automatically through cookies and similar technologies when you browse the site.

How we use your data

  • To respond to your enquiries and answer your questions
  • To arrange surveys and prepare free, no-obligation quotes
  • To carry out and manage the roofing work you ask us to do
  • To improve our website, services and customer experience
  • To measure the performance of our marketing and understand how visitors find and use our site
  • To meet our legal and regulatory obligations

Lawful basis for processing

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

  • Consent for non-essential cookies, analytics and advertising, which you can give or withdraw through our consent banner.
  • Legitimate interests to respond to enquiries, provide quotes, run our business and keep our website secure, provided your rights do not override those interests.
  • Contract where processing is necessary to carry out work you have asked us to do.
  • Legal obligation where we must keep records to comply with the law.

Cookies and tracking

Our website uses cookies and similar technologies to make the site work, understand how it is used and measure our advertising. This includes Google Analytics, Google Ads and Meta. We use Google Consent Mode and a consent banner, so analytics and advertising cookies are only set once you agree. For full details, please see our Cookie Policy.

Sharing your data

We do not sell your personal data, and we never will. We only share it with trusted service providers who help us run our business, such as email, CRM, hosting and analytics providers. These providers act on our instructions and are required to keep your data secure. We may also disclose data where we are legally required to do so.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, including to meet any legal, accounting or reporting requirements. Enquiry information is normally kept for a reasonable period so we can follow up and provide ongoing support, after which it is securely deleted or anonymised.

Your rights under UK GDPR

You have the following rights over your personal data:

  • The right to access the personal data we hold about you
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure of your data in certain circumstances
  • The right to restrict how we process your data
  • The right to object to processing based on legitimate interests
  • The right to data portability
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details above. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to resolve any concerns first, so please do get in touch.

Third-party links

Our website may contain links to other websites. This policy applies only to our site, so we encourage you to read the privacy policy of any third-party website you visit. We are not responsible for the content or privacy practices of external sites.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. Any updates will be published on this page with a revised date, so please check back periodically.

How to contact us

If you have any questions about this policy or how we handle your data, please email us at firstrateroofingservicesltd@gmail.com or call 07515 440 928.